Identity and Access Management Solutions

Contract# DIR-CPO-5694

Identity Automation has been awarded a contract by the Texas Department of Information Resources (DIR) to offer technology to state and local governments through DIR’s Cooperative Contract Program. Identity Automation (IA) provides software (COTS) and related services through its own brand RapidIdentity, a SaaS identity management complete suite solution. Additionally, IA offers a variety of related services that include, but are not limited to, maintenance and support, configuration, conversion, integration, etc. Customers may purchase directly through this DIR contract, and contracts may be used by state and local government, public education and other public entities in and outside the state of Texas. Resellers are not available for this contract.

How to Order

Contract Information

Please visit the link below for more information about our contract.

Contract DIR-CPO-5694

For more information on DIR’s Information and Communication Technology (ICT) Cooperative Contracts program, visit the DIR Cooperative Contract Program Information Page.

Warranty & Return Policy

Licensor warrants that the performance of the Software will substantially conform to specifications in the Documentation supplied simultaneously with the most recent, unaltered, standard version of the Software delivered to Licensee. If Licensee reports a non-conformity that is a material failure of the Software to perform in accordance with the specifications in the Documentation to Licensor within ninety (90) days after the Software is Delivered, Licensor’s sole obligation shall be to remedy the nonconformity at no charge to Licensee. Licensee shall provide to Licensor, at no charge, sufficient support and test time on Licensee’s computer equipment to identify the nonconformity, certify that the non-conformity results from error of the Software and certify whether or not the non-conformity has been remedied.

The foregoing limited warranty is null and void if the alleged nonconformity or damage to Licensee is proximately caused by any of the following:

1. any modification of the Licensed System by Licensee;
2. Licensee failing to perform a required duty or duties; or
3. Licensee performing a required duty in an improper manner.

The foregoing limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose. Licensor shall not be liable for any lost profits, incidental or consequential or exemplary damages to Licensee or any third party occurring out of or in connection with the use or performance of the Licensed System, even if Licensor has been advised of the possibility of such incidental or consequential damages. Licensor shall not be liable for any loss or damage of any type suffered by Licensee or any third party as a result of any business activity performed with the use or assistance, either in whole or in part, of the Licensed System or any part of it. Further, Licensor shall not be liable for any direct or indirect damages of any type or nature, except as provided in the Section titled “Licensor’s Indemnifications.

Licensor provides no warranty of any kind for unauthorized copies of the Software. For products and services offered and pricing information, please visit the DIR-CPO-5694 Pricing Page.

TX-RAMP certified Cloud Products may be found here:

https://dir.texas.gov/resource-library-item/tx-ramp-certified-cloud-products

Service Level Agreements may be found here:

https://www.identityautomation.com/identity-automation-saas-subscription-agreement/