Your direct connection to Identity Management experts.

We’re committed to your success, and that means helping you to be as efficient as possible. Our best-in-class support team is available around the clock to ensure that you get the most from your RapidIdentity software.

Product Training Courses

Gain the tools to successfully implement and manage RapidIdentity with hands-on, instructor-led training courses delivered in a virtual or onsite format.

Learn more here: RapidIdentity Product Training Courses.

RapidIdentity Certifications

Distinguish and validate your IAM skills by becoming a Certified RapidIdentity Administrator.

Learn more here: RapidIdentity Certifications.

Support Systems:

User Forums

Engage with the knowledgeable Identity Automation community to ask and answer questions.

Knowledge Base

Enjoy full access to Identity Automation’s compendium of articles, answers to common questions, and on-demand training.


Access a wealth of information including user guides, administrator guides and general product documentation.

On-demand Training

Utilize our online, free video training to expand your knowledge of our products at a time that is convenient for you.

Online Support

In addition to the self service support options customers can manage their incidents utilizing our online support system.

You can access our support systems by visiting the Self Service Portal.  Please contact your Sales Representative to gain access.


Technical Support Plans

Identity Automation provides world class support for all customers during normal business hours (8am to 5pm Central Time).

Identity Automation also provides premium support options which include benefits such as 24/7 support access, proactive monitoring, solution hosting, dedicated Support Specialists and more. Contact your Sales Representative for more details.

Professional Services

Optimize your RapidIdentity solution with Professional Services from Identity Automation. Solution Architects from Identity Automation use a proven methodology to understand your business needs and deploy a fully configured system in as little as six weeks.

Learn more here: Professional Services from Identity Automation.