Identity Automation has a single goal in mind: “To be the most trusted brand for identity, data and access management solutions.” To achieve this goal, we develop high quality software and maintain a staff of highly trained and experienced developers, consultants and engineers. Along with this technical expertise, we also differentiate ourselves with best in class customer service. Customer service is a part of the Identity Automation culture and we constantly remind ourselves by following our core values:
- We must earn our customer’s trust, every day!
- We must always strive to exceed expectations!
- We must treat our customer relationships like a partnership!
- We must always work to be better!
We take our values seriously and prove it day in and day out. Let us prove it to you by allowing us to provide you with references for customers that use our software and/or customers that we have been privileged to implement solutions for.
We believe that it is also important to back our claims of commitment to service and are therefore proud members of the Better Business Bureau. Belonging to such an organization means we have committed to the highest levels of customer satisfaction and have agreed to use special procedures including arbitration, if necessary, to resolve disputes through our participation in the BBB Accreditation Identification and BBBOnLine programs.